What Features to Look For in Workforce Management tools

The right workforce management software can help a business achieve its long-term goals. With the right features, it’s easier to assess your human capital and ensure that you have enough people working at all times.

A quality WFM solution will spot trends and forecast factors that impact staffing requirements and availability, like project timelines, seasonal shifts in worker availability, fluctuations in consumer/customer demand, and more.

Employee Self-Service

Employee Self-Service (ESS) is an available feature in most modern HR systems that allow employees to take care of many human resources-related and job-related tasks without the help of management or other HR staff. It helps to streamline workflows and increase efficiency in most businesses.

ESS is also a great way to communicate important information and promote employee engagement. Employees can quickly and easily view checks, request time off, clock in and out of work, and much more from a convenient place accessible to them from anywhere.

A good WFM tool will also provide trend analysis functionality, which examines employee time and attendance patterns to guide scheduling decisions. It can help determine any potential gaps in coverage or if a specific project needs more or fewer workers.

Forecasting is another critical function in a good workforce management system. It takes the guesswork out of scheduling by examining past performance data and other factors to determine current staffing needs.

This feature is precious for calculating the number of people needed for a specific project or busy time of year. 

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Time Tracking

Time tracking tools are a great way to measure productivity and manage employees. Choosing a tool that’s both easy to use and offers a wide range of features, including the ability to track multiple projects and users, is essential. It will give you the information you need to make informed decisions about your workforce. Read more to get the most out of your scheduling software.

The right time tracker can also help you stay on top of your employees’ productivity by allowing them to easily log their hours and submit them to managers for approval. It can help avoid costly errors that could cost your business thousands of dollars.

Some software options even offer activity rates, which give you a more accurate picture of how much work is being done by each employee. It can also help you identify bottlenecks and spot underutilized or overloaded team members so that you can prioritize them accordingly.

Another great benefit of time tracking is that it makes it easier for employees to adhere to their contracted hours and ensures that they don’t work more than they’re paid for. It is vital for remote workers, who may be unable to stick to their schedules when they’re away from the office.


Scheduling is a critical workforce management task that balances customer demand with the best available staff. It is also a critical business operation, affecting employee engagement, productivity, customer service, and turnover rates.

Workforce scheduling software allows you to plan schedules based on multiple factors, including expected contact volume, agent availability, and skillset. These tools also allow you to adjust schedules intraday for optimal customer experience.

The right scheduling tool can improve your business’s operational agility by enabling you to schedule employees easily across multiple locations and time zones and handle complex labor regulations and overtime rules more accurately and precisely. Moreover, robust reporting provides a comprehensive audit trail to back up scheduling decisions or explain why exceptions were made.

You can also use scheduling software to manage your employee schedules for projects such as construction or field support. The most sophisticated scheduling solutions integrate with project management and resource planning software to automate resource allocation and a consolidated budget for each project.

Choosing the right scheduling tool can be a challenge, however. It’s a good idea to prioritize the features you need and choose a solution to grow your business.

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Reporting is the process of communicating information to various stakeholders in an effective, timely manner. It can be done in several ways, from drafting a written account to creating a spreadsheet or dashboard.

A good workforce management tool should include reporting capabilities that help managers and employees understand what’s working and where there are issues. It allows companies to make informed business decisions about employee planning, talent management, and profitability.

A good workforce management tool should include reporting capabilities that can provide insights into anything from payroll to location-specific staffing. It can help companies better understand what’s working and what needs to be changed to achieve their long-term goals.

A workforce management solution that includes all these features is the best choice for any company looking to improve its processes and increase profitability. It should also provide an intuitive user experience that can be accessed from anywhere with an internet connection.